Frequently Asked Questions
Operations
In this section, you’ll find information on how to make deposits, withdrawals, swaps, and service payments within BNKA, along with the steps and requirements for each operation.

Deposits
Minimum amount for deposits
Minimum amount in pesos (ARS): 100 pesos
Minimum amount in euros: EUR 1
Minimum ATM amounts: EUR 10
How long does it take for the deposit to be credited?
The execution times for deposits are
ARS deposit: 24 business hours
Deposit in EUR: up to 72 business hours.
If the deadline has passed, please contact us via the contact form and include proof of operation and/or HASH number.
FIAT deposit
Currently, we have these options for topping up your wallet balance on Bnka:
Transfer:
ARS Wallet: Top up your Bnka wallet by making a local transfer from an external entity that provides Argentine pesos (ARS) through CBU/CVU.
EUR Wallet: Top up your wallet with euros by making a SEPA transfer from an external entity that provides euros through IBAN.
*Please note that if the IBAN is not Spanish, you will need to select "international SEPA transfer".
SWAP: Exchange any of your currencies to fund the wallet of your choice.
Withdrawals
What is the minimum amount for a withdrawal?
Minimum amount in pesos (ARS) 100 pesos
Minimum amount in euros: EUR 20
Minimum ATM amounts: EUR 10
How long does it take for the withdrawal to be credited?
The clearing times for deposits and withdrawals are between 24 and 72 working hours.
How do I generate an operations password?
Log in with your access credentials; go to the menu bar containing your profile.
Select the profile icon and then “operations password”, accept the verification code and you will receive and e-mail with the link to generate the password.
Withdrawal FIAT
ARS Wallet
Make a local transfer to a destination CBU/CVU by following the steps below:
- Activate your wallet and select the "transfer" button, enter the destination CBU/CVU number or account alias, and press "continue".
- Verify and confirm the recipient.
- Enter the amount and transfer the money.
EUR Wallet
Make a SEPA transfer to a destination IBAN or withdraw cash from an ATM.
Steps to make a SEPA transfer:
- Activate your wallet and select the "transfer" button, fill in the amount, reference, and recipient's name.
- Then select the type of transfer: SEPA / BNKA ALIAS (EU recipient with a Bnka account).
- If you choose SEPA: you must fill in the destination IBAN and BIC.
- If you choose BNKA ALIAS, add the recipient's Bnka username.
- Press send.
SWAP
What is "SWAP"?
The 'swap' is used to exchange one currency for another.
Example: I have Argentinian Pesos and I want Euros, I use the "exchange/swap" function to automatically convert my funds.
Types of swaps: FIAT to FIAT.
Example: Euro to ARS Pesos, etc.
You can perform this currency exchange from the "SWAP" section of the main menu in Bnka.
Select the starting currency, which is your available currency, then the currency you want to receive and the amount you want to pay.
Click on "Previous conversion" to see the price or exchange rate and how much you will receive in exchange.
*Review and accept the operation. Once done, it cannot be undone.
What is the value of the conversion in Bnka?
Bnka employs various reference values to ensure real-time market quotes at all times, providing the most beneficial option for our users.
It utilizes our Real-time currency converter by visiting our website.
Why can't I exchange?
Please note that you must have your wallets active (pesos, euros, soles) to perform the conversion.
Additionally, you must have available funds in the source account, considering the commissions.
If you meet these conditions and still receive an error message, we suggest trying again in the next 24 hours, as there may be delays in operations due to high demand.
How long does a swap take?
Typically, swaps are reflected in approximately 1 hour. However, due to demand, there may be exceptional delays of up to 48 business hours.
Do you have more questions?
Write to us from the help center and we will get back to you.
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