Registration and verification

1. Enter a valid email address.
2. Check the registered email where you will receive the password creation link.
3. Complete your personal information.

If you did not receive the e-mail:

1-Check your “Spam” or “unwanted e-mail box”

2-Make sure you typed your e-mail correctly, entering it again in the bnka registration section.

3-If your e-mail address is correct but you still did not receive the “successful registration” e-mail, contact the Support Centre for assistance.

If you have any problems to follow the registration steps and you are trying from your mobile phone, try from a computer to confirm the type of error and if it continues, contact the Support Centre to ask for assistance. 

The more details you give about the situation, the sooner it will be solved. Do not forget to take a screen shot with the error and add it if you consider it useful.

It is not possible to register with Bnka if you are under 18.

After registering with your email and password, you will be asked to verify your identity.

To verify your account as a natural person, you will need an original ID or passport and a biometric selfie with your mobile/PC camera.

Please note that photos and documents must be fully legible for your process to be validated.

RECOMMENDATION:

• Clear photos
• Biometric process without glasses and with a light background.
• Full and current utility bill showing your name, surname and address declared.

When you have finished, you will see on the screen the “pending” verification status.

Check your e-mail box where you will be notified the status of the verification within 24h.

To register successfully you must undergo the verification process in full. You must upload all the documents required.

You can only create one account with your ID; you can modify your password credentials for security reasons.

In the home page, select the option "Have you forgotten your password?" and follow the steps.

If you have a problem with your e-mail address, contact the Support Center where you will be guided on how to continue.

Log in to BNKA with your email and password.

Select the option “Create wallet (COP)”.

Fill in the following information required by local regulations:

🪪 Requirements to create your COP wallet

To open a Colombian pesos account, you need:

• A valid Colombian citizenship ID

• A registered Colombian mobile phone number

📷 Identity verification

Then you will need to:

• Upload a photo of your Colombian ID, making sure it is clear and legible

• Take a selfie to verify your identity

⏱️ Approval times

Once everything is submitted, you just need to wait for the review.
Account approval may take up to 72 business hours.

You will receive an email when your wallet is approved or rejected.

To activate your euro wallet, you no longer need to link an IBAN account in your name.

Activation is quick and allows you to start using EUR within BNKA right away.

👉 Important: To withdraw EUR to an external account, you do need to associate an active IBAN under your name (this will be your withdrawal account).

👉 Important: The euro wallet is available only to users who have a valid European Union phone number.

🧭 How to request it

1. Log in to BNKA with your credentials.

2. From the “Accounts” section, go to “EUR”.

3. Request activation of your euro wallet.

4. Complete your information with your European address.

Optional (only if you plan to withdraw EUR):
You may link an IBAN account in your name for future EUR withdrawals.

⏱️ Approval times

In most cases, approval is immediate. However, in some situations the process may take up to 48 business hours.

🔓 What happens next?

Once your request is approved, you will receive a confirmation email.

From that moment on, you’ll be able to make swaps and use all features associated with the EUR wallet.

✅ What can you do with your euro wallet?

• Swap between currencies (ARS, SOLES, COP) and vice versa.

• View your assigned IBAN for euro deposits (if applicable).

• Send EUR to any BNKA user.

• Withdraw EUR to an external account (requires an IBAN in your name).

Log in to Bnka with your credentials and manually activate your wallet in "ARS" to start using it.