Frequently Asked Questions
General
In this section, you will find answers to general questions about using BNKA, basic settings, and essential concepts for operating within the platform.
Error in the page when trying to register
We recommend trying from another browser.
If you continue to see the error, try not to be connected to a VPN or a corporate network.
You can create a support request indicating the error you are seeing and, if possible, attaching screenshots.
I got the wrong wallet
We recommend verifying your data before carrying out any transaction.
Please note that if the wallet address is incorrect, the funds will be lost, and the transaction cannot be reversed.
What is a "wallet"?
A wallet is a virtual wallet that allows you to deposit and withdraw funds in a particular currency or denomination.
What is FIAT money?
The virtual currency FIAT makes reference to the local currency in each country.
For example: United States local currency/FIAT= USD
Where is the Access to my virtual wallet?
You can find your wallets by logging in to Bnka, in the main menu.
Select FIAT: to view the wallet in euros or Argentine pesos, soles, colombian pesos.
Do you have more questions?
Write to us from the help center and we will get back to you.
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