Argentina

Our Commitment to Your Financial Experience

Our Mission

BNKA Code of Conduct – Argentina

At BNKA (Digital Trading S.A., registered under Entry No. 55, dated July 24, 2024, in the CNV Register of Virtual Asset Service Providers), we believe that everyone should have access to simple, transparent, and secure financial solutions—regardless of their origin or stage of life.

Our mission is to promote users’ economic integration by offering innovative crypto-asset services and facilitating access to payment solutions through duly authorized partner institutions in each country.

Our Values

The principles that guide our decisions and services are:

Accessibility: We design services that are simple, clear, and available to everyone.

Fairness: We treat every person with respect and equality.

Financial Inclusion: We provide open alternatives for those historically excluded from the traditional system.

Integrity: We act with honesty and accountability.

Technological Innovation: We leverage technology to solve real problems.

Teamwork: We foster collaboration.

Responsibility: We acknowledge our impact and act with social commitment.

1. Your Rights as a User

At BNKA, we safeguard your rights from day one.

Clear access to services: You can buy, sell, and transfer crypto-assets (BTC, USDT, USDC, etc.) directly through our app. Additional services—such as bill payments, international accounts, and prepaid cards—are made available via duly authorized partners.

Data protection and security: We comply with Argentina’s Personal Data Protection Law No. 25.326 and applicable international standards. Your data is encrypted and never shared without your consent.

Transparent information: You receive full details of fees, limits, and conditions before each transaction.

Right to be heard: Our support team responds within a maximum of 2 business days via support.bnka.com.

Freedom of use: You have full autonomy over your crypto wallet, always within a safe and lawful framework.

2. Our Commitment to Fair Treatment

Personalized attention: Human, approachable, and responsive.

Full transparency: No hidden fees, no fine print.

Equal treatment: No distinctions based on nationality, gender, financial situation, or orientation.

Risk prevention: Ongoing monitoring to prevent fraud and misuse.

3. Trust and Security as Our Foundation

Continuous protection: Encryption, two-factor authentication, and 24/7 monitoring.

Ongoing improvement: Regular updates to ensure compliance with international security standards.

4. Your Voice Helps Us Improve

BNKA is built around the real experiences of its users. Every suggestion or claim is an opportunity to grow.

We also support financial education initiatives so you can make safe and informed decisions.

5. A Barrier-Free Financial System

BNKA was created to deliver financial solutions to those who face obstacles in the traditional system. Our commitment is to reduce bureaucracy and simplify processes, always in compliance with the applicable legal framework.

6. Ethics, Transparency, and Responsible Use

Regulatory compliance: We operate as a registered VASP in Argentina and comply with local and international laws.
Honest communication: We notify users promptly and clearly in the event of any changes or errors.
Fraud prevention: AML/CFT measures in line with UIF Argentina regulations.
Zero tolerance for corruption: We reject and do not engage in improper practices.
Data protection: Your information is used exclusively to enhance your experience.

7. Questions or Support

For assistance, visit support.bnka.com.
We respond clearly and personally within a maximum of 2 business days.

⚠ Legal Disclaimer (Argentina)

In Argentina, BNKA’s crypto-asset services are provided by Digital Trading S.A., a Virtual Asset Service Provider (VASP) registered under Entry No. 55, dated July 24, 2024, in the CNV Register of Virtual Asset Service Providers.

This registration is solely for compliance purposes as an Obligated Entity before the Financial Intelligence Unit (UIF) and any other competent regulatory authority. It does not imply licensing or supervision by the National Securities Commission (CNV) of the activities carried out by the VASP.

BNKA is not a bank or a financial institution. We do not accept deposits, issue loans, or provide products reserved for credit institutions.

Payment accounts, cards, and international account services are provided through duly authorized third-party partners in their respective jurisdictions.