Colombia

First. Account Holders.

The low-value deposit is an on-demand deposit, different from checking and savings accounts, which may be held by natural persons who are residents of Colombia and have a valid identification document. A financial consumer may only be the holder of one (1) low-value deposit at COOPCENTRAL. The product offered by COOPCENTRAL is exclusively a low-value deposit, under which cash withdrawals are permitted.

Second. Opening Conditions.

For the purpose of opening a low-value deposit through a simplified process, the CLIENT must provide, either physically or virtually—depending on the channel through which the product is contracted—the following information: first names, last names, identification number, date of issuance of the corresponding document (as shown on the identification document), mobile phone number, and email address. No initial deposit will be required to open the product, nor will a minimum balance be required to be maintained; however, the CLIENT must comply with the limits established in the third clause of these regulations.

To contract a low-value deposit, the CLIENT must request the product at our offices or through the physical or digital channels enabled by the Bank.

Third. Amounts.

The CLIENT accepts that the total amount of deposits, the balance, and the monthly withdrawals may not, at any time, exceed 210.50 UVT. The CLIENT is informed that the amounts indicated herein are mandatory, that transactions which individually or jointly exceed these limits will be automatically rejected, and that such limits are established in accordance with the law. Under no circumstances may the limits set for each transaction be exceeded.

Funds originating from government aid programs and/or subsidies granted by the Colombian State, as well as disbursements from low-value loans granted by entities supervised by the Financial Superintendence of Colombia, shall not be taken into account for the calculation of the limits set forth herein.

Fourth. Deposit Insurance.

The low-value deposit is covered by the deposit insurance provided by FOGAFIN, which is a mechanism established by the National Government to guarantee depositors the total or partial recovery of their funds, in accordance with the amount established by law. Consequently, upon contracting the low-value deposit, the CLIENT becomes a beneficiary of the deposit insurance, such that, if COOPCENTRAL were subject to forced administrative liquidation, the claim owed by COOPCENTRAL in favor of the CLIENT would be guaranteed by said insurance, since COOPCENTRAL is an entity registered with FOGAFIN.

Fifth. Security Measures.

Depending on the channel through which the CLIENT uses the product (in person or virtually), the following is required for its use:

a. Memorize your username and passwords to prevent third parties from accessing this information;

b. Carry out your transactions from computers located in trusted places, avoiding, as far as possible, the use of public computers;

c. Remember that, through in-person or virtual channels, COOPCENTRAL will never ask you to share usernames, passwords, or private data, which are for the exclusive use of the CLIENT;

d. Do not use third parties to carry out your transactions;

e. Keep antivirus software on your devices up to date and, if possible, configure security tools such as firewalls, which help prevent the installation of spyware;

f. Refrain from opening emails or running programs whose origin is unknown;

g. Report, via email to sac@coopcentral.com.co
or through the customer service phone lines published at www.coopcentral.com.co/servicioalcliente/Nuestroscanales/ContactCenter
, the loss or damage of your debit card or any malfunction of your product or its operating channels;

h. Any other measures recommended, updated, and communicated by COOPCENTRAL through its various customer service channels.

Sixth. Access Channels.

The COOPCENTRAL low-value deposit may be operated through the mobile phone number registered at the time of opening, through branch offices, and, in general, through any means and/or financial service distribution channels made available and enabled by COOPCENTRAL for this type of product.

In accordance with the provisions of Law 1836 of 2017, the free channel enabled to make withdrawals from low-value deposits is the COOPCENTRAL branch office network.

Seventh. Fees.

The fees associated with the services, operations, and/or transactions of the low-value deposit are published on the website www.coopcentral.com.co
and through the Bank’s various information channels. In the event of any changes to the fees, such changes will be communicated at least 45 days prior to their entry into force. Likewise, at the time of carrying out any operation, the applicable fee, if any, will be disclosed.

COOPCENTRAL does not offer the payment or accrual of any interest rate on the funds held through the low-value deposit.

Eighth. Characteristics and Restrictions of the Low-Value Deposit.

The CLIENT may, among others:

Receive money transfers from a savings account, checking account, or any other COOPCENTRAL product, or from credit institutions defined and communicated by COOPCENTRAL to the CLIENT;

Make transfers of funds to COOPCENTRAL accounts or to another low-value deposit;

Make cash deposits and/or withdrawals through banking correspondents and other channels enabled by COOPCENTRAL for this purpose; and

Check the balance.

Ninth. Rights and Obligations of the CLIENT.

The holders of low-value deposits are considered CLIENTS under the terms established by Law 1328 of 2009, to whom the financial consumer protection regime applies, and they shall have the following:

Rights:

a) To receive products and services that meet standards of security and quality, in accordance with the conditions offered and the obligations assumed.

In the low-value deposit, transactions by check, overdrafts, and the issuance of checkbooks are not permitted.

b) To have access to advertising and transparent, clear, truthful, timely, and verifiable information about the specific characteristics of the product, allowing and facilitating its comparison and understanding in relation to the different products and services offered in the market.

c) To demand due diligence from COOPCENTRAL in the provision of the service.

d) To receive adequate education regarding the different ways to use the product, as well as their rights and obligations, costs, markets, and the type of activity carried out by COOPCENTRAL, and the various protection mechanisms established for the defense of their rights, such as the Bank’s Financial Consumer Service System (Sistema de Atención al Consumidor Financiero – SAC), the Bank’s Financial Consumer Ombudsman, whose decisions are not binding on the entity, and the Financial Superintendence of Colombia. These mechanisms may be consulted through the materials provided to the Financial Consumer via our various customer service channels and which remain updated at www.coopcentral.com.co/consumidorfinanciero.

e) To respectfully submit inquiries, requests, petitions, complaints, or claims to COOPCENTRAL, the Financial Consumer Ombudsman, the Financial Superintendence of Colombia, and self-regulatory organizations.

f) Any other rights established by applicable regulations.

Obligations:

a) To diligently assign the password(s) for managing the low-value deposit and change them periodically, as well as to keep them in places where they cannot be obtained by third parties.

b) To refrain from disclosing the password(s) to third parties.

c) To inform COOPCENTRAL, before third parties dispose of the funds deposited in the product, of any failure or security breach detected.

d) To provide the information and documentation required by the BANK.

f) To reimburse the BANK for any amounts credited to the low-value deposit in an erroneous, irregular, or fraudulent manner.

Tenth. Rights and Obligations of COOPCENTRAL.

Rights:

a) To receive payment of the costs or fees associated with the use of the product, which are permanently disclosed to the CLIENT through all of the Bank’s communication channels.

b) To receive questions, complaints, and claims in a respectful manner, in order to address them in accordance with the procedures established by COOPCENTRAL and communicated through all customer service channels.

c) To investigate the origin of funds and request additional requirements when suspicious transactions are identified, in compliance with SARLAFT regulations.

Obligations:

a) To provide services under the conditions informed, offered, or agreed upon, and to apply appropriate standards of security and quality;

b) To provide understandable, accurate, sufficient information and transparent, clear, truthful, timely, and up-to-date advertising regarding its products and services;

c) To maintain a Financial Consumer Service System (“Sistema de Atención al Consumidor Financiero” – SAC);

d) To refrain from engaging in conduct that may result in contractual abuse;

e) To refrain from charging fees that were not agreed upon or not previously disclosed to the CLIENT;

f) To provide certification of the status and/or specific conditions of the product as of a given date, when requested by the CLIENT, in accordance with the established procedure and when COOPCENTRAL is required to do so;

g) To address and provide timely responses to petitions, complaints, or claims submitted by the CLIENT, following the applicable procedures;

h) To notify the CLIENT of any changes to rates, fees, regulations, channel availability, and, in general, any matter that must be disclosed by regulation and service quality standards, within the timeframes set forth in these regulations and applicable law.

Eleventh. Transaction Information.

COOPCENTRAL will make available to the CLIENT the transaction history of the low-value deposit through any of the channels used by the CLIENT, or when the CLIENT requests it via email, provided that the CLIENT has supplied an email address.

Twelfth. Special Authorizations from the CLIENT.

The CLIENT authorizes COOPCENTRAL to:

1) Limit or temporarily or permanently suspend, or terminate the product for any of the following reasons:

(i) When any of the obligations of the CLIENT established in these regulations or in the law are breached;

(ii) If, at COOPCENTRAL’s discretion, there are doubts or conflicts regarding the origin of the deposited funds;

(iii) If the information provided by the CLIENT is false, inaccurate, or incomplete, in whole or in part;

(iv) Upon the death of the account holder;

(v) If the CLIENT does not update their information at least once (1) per year, when required due to substantial changes in their information;

(vi) If the CLIENT’s name appears on binding lists applicable in Colombia, or is related to crimes associated with money laundering and terrorist financing, as set forth in Article 323 of the Colombian Criminal Code or any regulations that amend or replace it;

(vii) When there are other objective reasons of a security or commercial nature, or other events which, in COOPCENTRAL’s judgment, may jeopardize the interests of its CLIENTS, third parties, or the BANK itself.

Upon the occurrence of any of the events mentioned above, COOPCENTRAL may terminate the contract and, for this purpose, will notify the CLIENT, indicating the reason invoked. If there is a balance in favor of the CLIENT, it must be claimed within one (1) month following the termination, after which any unclaimed amounts will be transferred to the corresponding accounting account for accounts payable, without generating any returns.

2) Debit from the low-value deposit:

The amounts corresponding to commissions for the services provided, such as the use of channels, collections, deposits, transfers, automatic debits, cash deposits, and other services exclusively associated with the low-value deposit used by the CLIENT. The applicable amounts will be disclosed at the time transactions are carried out, in accordance with the fees established by COOPCENTRAL, which will be permanently updated on COOPCENTRAL’s website www.coopcentral.com.co
, the app/Red Coopcentral, and/or through COOPCENTRAL’s various channels.

3) Charge and debit:

Commissions, costs, taxes, and expenses to the low-value deposit prior to the execution of transactions. If there are insufficient funds, the CLIENT acknowledges that the transaction cannot be carried out. Likewise, the CLIENT acknowledges that unsuccessful withdrawals may incur a cost if such circumstance is the result of conduct attributable to the CLIENT, such as, but not limited to, insufficient funds, incorrect password, etc. The authorization granted by the CLIENT for debits is limited exclusively to commissions, expenses, costs, credits, and other items exclusively related to the low-value deposit.

Thirteenth. Authorizations for Information Handling.

By contracting this product, the account holder gives prior, express, and informed authorization to COOPCENTRAL to store, consult, process, report, obtain, update, compile, handle, exchange, share, send, modify, use, employ, delete, offer, supply, record, retain, and disclose their financial and personal information, as well as any information derived from the relationship and/or transactions entered into with COOPCENTRAL or otherwise obtained, provided that it is for the following purposes:

i) To comply with obligations established by law, as well as by foreign and international regulations;

ii) For risk analysis; statistical, control, and supervision purposes; surveys; commercial sampling; marketing and marketing tests; establishing contractual relationships; provision of services or other activities that allow the development of COOPCENTRAL’s corporate purpose; and likewise, for the marketing of other products or services derived from commercial alliances. The CLIENT may request at any time, through any channel enabled by COOPCENTRAL for this purpose, that their information not be used for marketing and/or promotion of products or services;

iii) For the consultation, verification, and updating of the information provided by the CLIENT with both public and private entities;

iv) For reporting and delivering information to operators, information centers or databases, and/or credit bureaus, and/or any other national or foreign entity with the same purposes;

v) To transfer or transmit information, nationally or internationally, to third parties necessary for the proper provision of services derived from the contracted product;

vi) To delete the data, at the CLIENT’s request, provided that the CLIENT has no outstanding obligations with COOPCENTRAL;

vii) For the use of electronic account management mechanisms and with the providers of such mechanisms.

Fourteenth. Term.

The low-value deposit agreement is for an indefinite term. However, either party may terminate it at any time, and the product may also be subject to automatic cancellation. In the event the CLIENT terminates the agreement, the CLIENT must withdraw the entire balance of the low-value deposit. Automatic cancellation of the low-value deposit will occur if it has a zero (0) balance and has had no activity for a period of three (3) consecutive calendar months. If COOPCENTRAL decides to unilaterally terminate the agreement, it will notify the CLIENT via text message or data message to the mobile device or to the email address provided.

Fifteenth. Execution, Modification, and Acceptance of the Regulations.

These Regulations are deemed to be known and accepted by the CLIENT, since the CLIENT acquired the product and was duly informed of their right to request a copy thereof at a branch office or by downloading it directly from the website www.coopcentral.com.co
. These Regulations may be amended, in which case the CLIENT will be notified at least fifteen (15) business days prior to their entry into force, so that the CLIENT may decide whether to continue the contractual relationship. Notifications will be made via text message and/or email.