[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"Layout-en":3,"region":155,"TermsInfo-en-defensoria-del-consumidor-financiero-de-banco-cooperativo-coopcentral":243},{"data":4,"meta":154},{"id":5,"documentId":6,"createdAt":7,"updatedAt":8,"publishedAt":9,"locale":10,"header":11,"footer":72},1,"fsav9o5pbuhqqfjn9f11eypr","2025-06-13T16:13:53.009Z","2026-04-29T13:30:06.763Z",null,"en",{"id":5,"menu":12},[13,44,63,67],{"id":14,"label":15,"url":9,"isExternal":16,"submenu":17},19,"Services",false,[18,24,29,34,39],{"id":19,"label":20,"type":21,"isExternal":16,"url":22,"regions":23},575,"Multimedia Balance Management","primary","https:\u002F\u002Fbnka.com\u002Fen\u002Fmultimedia-balance-management",[],{"id":25,"label":26,"type":21,"isExternal":16,"url":27,"regions":28},139,"Multi-currency accounts","https:\u002F\u002Fbnka.com\u002Fen\u002Fmulti-currency-accounts",[],{"id":30,"label":31,"type":21,"isExternal":16,"url":32,"regions":33},140,"International cards","https:\u002F\u002Fbnka.com\u002Fen\u002Fbnka-cards",[],{"id":35,"label":36,"type":21,"isExternal":16,"url":37,"regions":38},141,"Send and Receive","https:\u002F\u002Fbnka.com\u002Fen\u002Fsend-and-receive-money",[],{"id":40,"label":41,"type":21,"isExternal":16,"url":42,"regions":43},143,"Bill payment","https:\u002F\u002Fbnka.com\u002Fen\u002Fpay-bills",[],{"id":45,"label":46,"url":9,"isExternal":16,"submenu":47},20,"Use cases",[48,53,58],{"id":49,"label":50,"type":21,"isExternal":16,"url":51,"regions":52},144,"For Expats","https:\u002F\u002Fbnka.com\u002Fen\u002Ffor-expats",[],{"id":54,"label":55,"type":21,"isExternal":16,"url":56,"regions":57},145,"For Freelancers","https:\u002F\u002Fbnka.com\u002Fen\u002Ffor-freelancers",[],{"id":59,"label":60,"type":21,"isExternal":16,"url":61,"regions":62},146,"For Students","https:\u002F\u002Fbnka.com\u002Fen\u002Ffor-students",[],{"id":5,"label":64,"url":65,"isExternal":16,"submenu":66},"BNKA Academy","https:\u002F\u002Fbnka.com\u002Fen\u002Fblog",[],{"id":68,"label":69,"url":70,"isExternal":16,"submenu":71},142,"Help","https:\u002F\u002Fbnka.com\u002Fen\u002Ffaqs",[],{"id":5,"footereu":73,"footerworld":74,"copyrighy":75,"footerarg":76,"footerco":9,"footerper":76,"links":77,"socialmedia":97},"\u003Cp>Byte Neok AI, S.L. (B72527682) is registered in the Banco de España registry of virtual currency service providers under registration number E117, as a provider of virtual currency exchange services and electronic wallet custody services, pursuant to the transitional regime of Article 143 of Regulation (EU) 2023\u002F1114 (MiCA), as implemented in Spain. EUR payment services are provided by authorised third-party institutions identified in the Platform. \u003C\u002Fp>\u003Cp> \u003C\u002Fp>\u003Cp>\u003Cstrong>BNKA\u003C\u002Fstrong> acts exclusively as a technology infrastructure provider enabling access to such services. Crypto-assets are not covered by the Deposit Guarantee Fund. BNKA is not a bank. Services are provided in accordance with the applicable regulatory framework at any given time.\u003Cbr> \u003C\u002Fp>","\u003Cp>Byte Neok AI, S.L. 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– TERMS AND CONDITIONS – COLOMBIA","bnka-terms-and-conditions-colombia","\u003Ch2 data-start=\"85\" data-end=\"115\">1. INTRODUCTION AND SCOPE\u003C\u002Fh2>\u003Cp data-start=\"116\" data-end=\"340\">These Terms and Conditions for Colombia (the “Colombia Terms”) govern access to and use, by users residing in the Republic of Colombia, of the financial services offered through the BNKA technology platform (the “Platform”).\u003C\u002Fp>\u003Cp data-start=\"342\" data-end=\"536\">These Colombia Terms supplement and must be read together with the BNKA General Terms and Conditions (the “General Terms”). In the event of any inconsistency, these Colombia Terms shall prevail.\u003C\u002Fp>\u003Cp data-start=\"538\" data-end=\"774\">The Platform is owned by Neoxpat Limited, a company incorporated under the laws of Cyprus, which acts exclusively as the owner and operator of the technological infrastructure, without providing regulated financial services in Colombia.\u003C\u002Fp>\u003Ch2 data-start=\"776\" data-end=\"818\">2. SERVICE DELIVERY MODEL IN COLOMBIA\u003C\u002Fh2>\u003Cp data-start=\"819\" data-end=\"1073\">In the Republic of Colombia, the financial services accessible through the Platform are provided under a banking correspondent model, in accordance with applicable regulations and under the supervision of the Superintendence of Finance of Colombia (SFC).\u003C\u002Fp>\u003Ch2 data-start=\"1075\" data-end=\"1105\">3. PARTICIPATING ENTITIES\u003C\u002Fh2>\u003Ch3 data-start=\"1107\" data-end=\"1146\">3.1 Banco Cooperativo Coopcentral\u003C\u002Fh3>\u003Cp data-start=\"1147\" data-end=\"1321\">Banco Cooperativo Coopcentral is a financial institution incorporated under the laws of the Republic of Colombia and supervised by the Superintendence of Finance of Colombia.\u003C\u002Fp>\u003Cp data-start=\"1323\" data-end=\"1448\">The Bank is solely responsible for providing the financial products offered to users in Colombia, including, as applicable:\u003C\u002Fp>\u003Cul data-start=\"1449\" data-end=\"1606\">\u003Cli data-start=\"1449\" data-end=\"1475\">\u003Cp data-start=\"1451\" data-end=\"1475\">accounts and deposits;\u003C\u002Fp>\u003C\u002Fli>\u003Cli data-start=\"1476\" data-end=\"1509\">\u003Cp data-start=\"1478\" data-end=\"1509\">low-value financial products;\u003C\u002Fp>\u003C\u002Fli>\u003Cli data-start=\"1510\" data-end=\"1546\">\u003Cp data-start=\"1512\" data-end=\"1546\">management and custody of funds;\u003C\u002Fp>\u003C\u002Fli>\u003Cli data-start=\"1547\" data-end=\"1606\">\u003Cp data-start=\"1549\" data-end=\"1606\">other products authorized under applicable regulations.\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cp data-start=\"1608\" data-end=\"1880\">Funds deposited by users constitute financial products of the Bank and are governed by Colombian banking regulations. Depending on the nature of the product, such funds may be covered by the deposit insurance managed by the Financial Institutions Guarantee Fund (Fogafín).\u003C\u002Fp>\u003Ch3 data-start=\"1882\" data-end=\"1923\">3.2 BNKA as a digital correspondent\u003C\u002Fh3>\u003Cp data-start=\"1924\" data-end=\"2056\">In Colombia, BNKA acts as the Bank’s digital correspondent, operating exclusively as a technological channel that allows users to:\u003C\u002Fp>\u003Cul data-start=\"2057\" data-end=\"2243\">\u003Cli data-start=\"2057\" data-end=\"2125\">\u003Cp data-start=\"2059\" data-end=\"2125\">initiate requests to open and use the Bank’s financial products;\u003C\u002Fp>\u003C\u002Fli>\u003Cli data-start=\"2126\" data-end=\"2176\">\u003Cp data-start=\"2128\" data-end=\"2176\">check balances, transactions, and information;\u003C\u002Fp>\u003C\u002Fli>\u003Cli data-start=\"2177\" data-end=\"2243\">\u003Cp data-start=\"2179\" data-end=\"2243\">carry out transactions permitted under applicable regulations.\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cp data-start=\"2245\" data-end=\"2430\">BNKA is not a financial institution, does not take deposits from the public, does not manage funds, does not set financial terms, and does not assume risks inherent to banking activity.\u003C\u002Fp>\u003Ch2 data-start=\"2432\" data-end=\"2464\">4. CONTRACTUAL RELATIONSHIP\u003C\u002Fh2>\u003Cp data-start=\"2465\" data-end=\"2521\">By using the financial services available in Colombia:\u003C\u002Fp>\u003Cul data-start=\"2522\" data-end=\"2766\">\u003Cli data-start=\"2522\" data-end=\"2635\">\u003Cp data-start=\"2524\" data-end=\"2635\">the user enters into a contract directly with Banco Cooperativo Coopcentral regarding the financial products;\u003C\u002Fp>\u003C\u002Fli>\u003Cli data-start=\"2636\" data-end=\"2766\">\u003Cp data-start=\"2638\" data-end=\"2766\">BNKA is not a contractual party to such financial products and acts solely as a digital correspondent and technology provider.\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cp data-start=\"2768\" data-end=\"2926\">The specific terms and conditions of each financial product are determined by the Bank and communicated to the user in accordance with applicable regulations.\u003C\u002Fp>\u003Ch2 data-start=\"2928\" data-end=\"2980\">5. REGISTRATION, IDENTIFICATION, AND COMPLIANCE\u003C\u002Fh2>\u003Cp data-start=\"2981\" data-end=\"3272\">Access to financial services is subject to compliance with identification, verification, and customer due diligence (KYC) processes, anti-money laundering and counter-terrorist financing (AML\u002FCTF) requirements, and other controls required under Colombian regulations and the Bank’s policies.\u003C\u002Fp>\u003Cp data-start=\"3274\" data-end=\"3450\">The Bank and BNKA may request additional information, apply limits, suspend transactions, or restrict access when required for regulatory, security, or risk management reasons.\u003C\u002Fp>\u003Ch2 data-start=\"3452\" data-end=\"3491\">6. COSTS, FEES, AND ECONOMIC TERMS\u003C\u002Fh2>\u003Cp data-start=\"3492\" data-end=\"3658\">Fees, commissions, and costs applicable to financial products are established by the Bank and communicated to the user prior to contracting or executing transactions.\u003C\u002Fp>\u003Cp data-start=\"3660\" data-end=\"3808\">BNKA does not determine or directly receive banking fees, except those related to the use of the Platform, when applicable and previously disclosed.\u003C\u002Fp>\u003Ch2 data-start=\"3810\" data-end=\"3834\">7. USER OBLIGATIONS\u003C\u002Fh2>\u003Cp data-start=\"3835\" data-end=\"3860\">The user undertakes to:\u003C\u002Fp>\u003Cul data-start=\"3861\" data-end=\"4116\">\u003Cli data-start=\"3861\" data-end=\"3920\">\u003Cp data-start=\"3863\" data-end=\"3920\">provide truthful, complete, and up-to-date information;\u003C\u002Fp>\u003C\u002Fli>\u003Cli data-start=\"3921\" data-end=\"3988\">\u003Cp data-start=\"3923\" data-end=\"3988\">use the services lawfully and in accordance with Colombian law;\u003C\u002Fp>\u003C\u002Fli>\u003Cli data-start=\"3989\" data-end=\"4065\">\u003Cp data-start=\"3991\" data-end=\"4065\">not use the services for unlawful, fraudulent, or prohibited activities;\u003C\u002Fp>\u003C\u002Fli>\u003Cli data-start=\"4066\" data-end=\"4116\">\u003Cp data-start=\"4068\" data-end=\"4116\">keep their credentials and devices confidential.\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Ch2 data-start=\"4118\" data-end=\"4135\">8. LIABILITY\u003C\u002Fh2>\u003Cp data-start=\"4136\" data-end=\"4238\">Banco Cooperativo Coopcentral shall be exclusively responsible for the financial products it provides.\u003C\u002Fp>\u003Cp data-start=\"4240\" data-end=\"4291\">BNKA and Neoxpat Limited shall not be liable for:\u003C\u002Fp>\u003Cul data-start=\"4292\" data-end=\"4498\">\u003Cli data-start=\"4292\" data-end=\"4326\">\u003Cp data-start=\"4294\" data-end=\"4326\">acts or omissions of the Bank;\u003C\u002Fp>\u003C\u002Fli>\u003Cli data-start=\"4327\" data-end=\"4370\">\u003Cp data-start=\"4329\" data-end=\"4370\">losses arising from financial products;\u003C\u002Fp>\u003C\u002Fli>\u003Cli data-start=\"4371\" data-end=\"4407\">\u003Cp data-start=\"4373\" data-end=\"4407\">changes in financial conditions;\u003C\u002Fp>\u003C\u002Fli>\u003Cli data-start=\"4408\" data-end=\"4498\">\u003Cp data-start=\"4410\" data-end=\"4498\">interruptions attributable to third parties or causes beyond their reasonable control.\u003C\u002Fp>\u003C\u002Fli>\u003C\u002Ful>\u003Cp data-start=\"4500\" data-end=\"4585\">Nothing in these Terms limits the consumer’s non-waivable rights under Colombian law.\u003C\u002Fp>\u003Ch2 data-start=\"4587\" data-end=\"4621\">9. SUSPENSION AND TERMINATION\u003C\u002Fh2>\u003Cp data-start=\"4622\" data-end=\"4788\">Access to the services may be suspended or terminated in accordance with applicable regulations, the Bank’s policies, or requirements issued by a competent authority.\u003C\u002Fp>\u003Cp data-start=\"4790\" data-end=\"4899\">Termination of access to the Platform does not extinguish the user’s outstanding obligations toward the Bank.\u003C\u002Fp>\u003Ch2 data-start=\"4901\" data-end=\"4920\">10. AMENDMENTS\u003C\u002Fh2>\u003Cp data-start=\"4921\" data-end=\"5077\">These Colombia Terms may be amended to reflect regulatory or operational changes. Amendments will be communicated in accordance with applicable regulations.\u003C\u002Fp>\u003Ch2 data-start=\"5079\" data-end=\"5118\">11. GOVERNING LAW AND JURISDICTION\u003C\u002Fh2>\u003Cp data-start=\"5119\" data-end=\"5193\">These Colombia Terms are governed by the laws of the Republic of Colombia.\u003C\u002Fp>\u003Cp data-start=\"5195\" data-end=\"5336\">Any dispute shall be submitted to the jurisdiction of the competent courts of the Republic of Colombia, without prejudice to consumer rights.\u003C\u002Fp>","2026-01-20T13:30:26.179Z","2026-03-09T19:18:07.128Z","terms",{"id":101,"documentId":223,"createdAt":224,"updatedAt":225,"publishedAt":9,"locale":9,"region":227,"countrynameES":228,"countrynameEN":228,"order":142,"countrynameLT":229,"flag":255},{"id":231,"documentId":232,"name":233,"alternativeText":9,"caption":9,"width":167,"height":167,"formats":9,"hash":234,"ext":107,"mime":108,"size":235,"url":236,"previewUrl":9,"provider":111,"provider_metadata":9,"folderPath":256,"createdAt":237,"updatedAt":237,"publishedAt":238,"locale":9,"focalPoint":9},"\u002F3",{"id":258,"Title":259,"description":260,"keywords":9,"canonicalUrl":261,"noindex":16,"nofollow":16,"structuredType":262,"image":263,"seo_site_setting":308,"breadcrumbs":367},273,"BNKA Terms and Conditions | Colombia","Review the BNKA terms and conditions applicable in Colombia. Learn about the rules, rights, and obligations when using the platform and its 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platform that facilitates access to digital financial services provided by regulated entities, including solutions for international payments and digital financial management.","Technology platform for digital financial services",[360,362,363,364],{"id":5,"name":196,"type":361},"Country",{"id":116,"name":228,"type":361},{"id":129,"name":213,"type":361},{"id":142,"name":365,"type":366},"European Union","AdministrativeArea",[368,371,374],{"id":369,"name":370,"url":318,"position":5},292,"Home",{"id":372,"name":373,"url":87,"position":116},293,"Terms & Conditions",{"id":375,"name":376,"url":261,"position":129},294,"Terms & Conditions – Colombia",{"id":378,"documentId":379,"title":380,"slug":381,"content":382,"createdAt":383,"updatedAt":384,"publishedAt":9,"locale":10,"link":9,"type":9,"order":116,"region":385,"pdf":387,"seo":399},200,"prjypxhn7pj2vjxmuuwctilr","DIGITAL CORRESPONDENT – COOPERATIVE BANK COOPCENTRAL","digital-correspondent-cooperative-bank-coopcentral","\u003Ch2>DIGITAL CORRESPONDENT – COOPERATIVE BANK COOPCENTRAL\u003C\u002Fh2>\u003Cp>The user acknowledges that BNKA is a digital correspondent of Banco Cooperativo Coopcentral and that, by accepting these terms and conditions, they may use its technological platform to open financial products of the Bank. For this purpose, the user may consult the regulations, terms of use of these financial products, as well as the data protection policy on the website www.coopcentral.com.co\u003C\u002Fp>\u003Cp>The user acknowledges and accepts that, through the use of BNKA’s technological platform, they may request the creation of financial products of the Bank, such as low-value deposits or ordinary deposits (depending on the functionalities enabled by the Digital Correspondent). Additionally, through the platform, the user may manage the financial products acquired via the digital correspondent’s platform, as well as their means of use, perform transactional operations, and consult balances and transaction history, among other services.\u003C\u002Fp>\u003Cp>To use the services and\u002For financial products offered by Banco Cooperativo Coopcentral through the BNKA digital correspondent platform, the user must provide certain personal data. The user’s personal information will be processed in compliance with high standards of physical and technological security and protection, and in accordance with Law 1581 of 2012, by BNKA. The user expressly accepts that BNKA may share the user’s information, in whole or in part, with Banco Cooperativo Coopcentral for the purpose of linking the user to Banco Cooperativo Coopcentral, provided that the user accepts the creation of financial products with the Bank.\u003C\u002Fp>\u003Cp>The user acknowledges and accepts that the products referred to as low-value deposits or ordinary deposits, which may be opened through the technological platform of the digital correspondent, are financial products of Banco Cooperativo Coopcentral, a banking entity supervised by the Financial Superintendence of Colombia and backed by the deposit insurance of Fogafin.\u003C\u002Fp>\u003Cp>Likewise, the user acknowledges and accepts that the Bank is responsible for the low-value deposit and ordinary deposit products, as well as for the services provided for their administration and management.\u003C\u002Fp>","2025-12-22T19:41:27.534Z","2026-03-09T19:53:54.442Z",{"id":101,"documentId":223,"createdAt":224,"updatedAt":225,"publishedAt":9,"locale":9,"region":227,"countrynameES":228,"countrynameEN":228,"order":142,"countrynameLT":229,"flag":386},{"id":231,"documentId":232,"name":233,"alternativeText":9,"caption":9,"width":167,"height":167,"formats":9,"hash":234,"ext":107,"mime":108,"size":235,"url":236,"previewUrl":9,"provider":111,"provider_metadata":9,"folderPath":256,"createdAt":237,"updatedAt":237,"publishedAt":238,"locale":9,"focalPoint":9},{"id":388,"documentId":389,"name":390,"alternativeText":9,"caption":9,"width":9,"height":9,"formats":9,"hash":391,"ext":392,"mime":393,"size":394,"url":395,"previewUrl":9,"provider":111,"provider_metadata":9,"folderPath":396,"createdAt":397,"updatedAt":397,"publishedAt":398,"locale":9,"focalPoint":9},73,"djmfyoxrowkofww7jq2kctvo","Documento_terminos_y_condiciones_Billetera_Digital_BNKA.pdf","Documento_terminos_y_condiciones_Billetera_Digital_BNKA_f1e0de1666",".pdf","application\u002Fpdf",366.02,"\u002Fuploads\u002FDocumento_terminos_y_condiciones_Billetera_Digital_BNKA_f1e0de1666.pdf","\u002F5","2025-09-18T15:37:03.012Z","2025-09-18T15:37:03.013Z",{"id":400,"Title":401,"description":402,"keywords":9,"canonicalUrl":403,"noindex":16,"nofollow":16,"structuredType":9,"image":404,"seo_site_setting":410,"breadcrumbs":432},298,"Digital Correspondent Banking with Banco Coopcentral | BNKA Colombia","Learn about the digital correspondent banking relationship between BNKA and Banco Cooperativo Coopcentral in Colombia and the conditions of the service.","https:\u002F\u002Fbnka.com\u002Fen\u002Fterms\u002Fco\u002Fdigital-correspondent-cooperative-bank-coopcentral",{"id":264,"documentId":265,"name":266,"alternativeText":9,"caption":9,"width":267,"height":268,"formats":405,"hash":303,"ext":271,"mime":274,"size":304,"url":305,"previewUrl":9,"provider":111,"provider_metadata":9,"folderPath":112,"createdAt":306,"updatedAt":306,"publishedAt":307,"locale":9,"focalPoint":9},{"large":406,"small":407,"medium":408,"thumbnail":409},{"ext":271,"url":272,"hash":273,"mime":274,"name":275,"path":9,"size":276,"width":277,"height":278,"sizeInBytes":279},{"ext":271,"url":281,"hash":282,"mime":274,"name":283,"path":9,"size":284,"width":285,"height":286,"sizeInBytes":287},{"ext":271,"url":289,"hash":290,"mime":274,"name":291,"path":9,"size":292,"width":293,"height":294,"sizeInBytes":295},{"ext":271,"url":297,"hash":298,"mime":274,"name":299,"path":9,"size":124,"width":300,"height":301,"sizeInBytes":302},{"id":5,"documentId":309,"createdAt":310,"updatedAt":311,"publishedAt":312,"locale":10,"website":411,"organization":416,"financialServices":426},{"id":5,"siteName":162,"siteUrl":314,"defaultLanguage":315,"alternateLanguages":412},[413,414,415],{"id":5,"language":10,"url":318},{"id":116,"language":315,"url":320},{"id":129,"language":322,"url":323},{"id":5,"name":162,"legalName":162,"url":314,"contactEmail":9,"contactPhone":9,"foundingDate":9,"address":9,"logo":417,"sameAs":421},{"id":326,"documentId":327,"name":328,"alternativeText":9,"caption":9,"width":329,"height":329,"formats":418,"hash":346,"ext":332,"mime":335,"size":347,"url":348,"previewUrl":9,"provider":111,"provider_metadata":9,"folderPath":112,"createdAt":349,"updatedAt":349,"publishedAt":350,"locale":9,"focalPoint":9},{"small":419,"thumbnail":420},{"ext":332,"url":333,"hash":334,"mime":335,"name":336,"path":9,"size":337,"width":285,"height":285,"sizeInBytes":338},{"ext":332,"url":340,"hash":341,"mime":335,"name":342,"path":9,"size":343,"width":344,"height":344,"sizeInBytes":345},[422,423,424,425],{"id":5,"socialNetwork":99},{"id":116,"socialNetwork":117},{"id":129,"socialNetwork":130},{"id":142,"socialNetwork":143},{"id":5,"name":162,"description":357,"url":314,"serviceType":358,"areaServed":427},[428,429,430,431],{"id":5,"name":196,"type":361},{"id":116,"name":228,"type":361},{"id":129,"name":213,"type":361},{"id":142,"name":365,"type":366},[433,435,437],{"id":434,"name":370,"url":318,"position":5},367,{"id":436,"name":373,"url":87,"position":116},368,{"id":438,"name":401,"url":403,"position":129},369,{"id":440,"documentId":441,"title":442,"slug":443,"content":444,"createdAt":445,"updatedAt":446,"publishedAt":9,"locale":10,"link":9,"type":253,"order":116,"region":447,"pdf":449,"seo":457},203,"goakiasjg3i017onvuljrhj2","Low-Value Deposit Regulations","low-value-deposit-regulations","\u003Ch2>First. Account Holders.\u003C\u002Fh2>\u003Cp>The low-value deposit is an on-demand deposit, different from checking and savings accounts, which may be held by natural persons who are residents of Colombia and have a valid identification document. A financial consumer may only be the holder of one (1) low-value deposit at COOPCENTRAL. The product offered by COOPCENTRAL is exclusively a low-value deposit, under which cash withdrawals are permitted.\u003C\u002Fp>\u003Ch2>Second. Opening Conditions.\u003C\u002Fh2>\u003Cp>For the purpose of opening a low-value deposit through a simplified process, the CLIENT must provide, either physically or virtually—depending on the channel through which the product is contracted—the following information: first names, last names, identification number, date of issuance of the corresponding document (as shown on the identification document), mobile phone number, and email address. No initial deposit will be required to open the product, nor will a minimum balance be required to be maintained; however, the CLIENT must comply with the limits established in the third clause of these regulations.\u003C\u002Fp>\u003Cp>To contract a low-value deposit, the CLIENT must request the product at our offices or through the physical or digital channels enabled by the Bank.\u003C\u002Fp>\u003Ch3>\u003Cstrong data-start=\"0\" data-end=\"19\">Third. Amounts.\u003C\u002Fstrong>\u003C\u002Fh3>\u003Cp data-start=\"21\" data-end=\"473\">The CLIENT accepts that the total amount of deposits, the balance, and the monthly withdrawals may not, at any time, exceed \u003Cstrong data-start=\"145\" data-end=\"159\">210.50 UVT\u003C\u002Fstrong>. The CLIENT is informed that the amounts indicated herein are mandatory, that transactions which individually or jointly exceed these limits will be automatically rejected, and that such limits are established in accordance with the law. Under no circumstances may the limits set for each transaction be exceeded.\u003C\u002Fp>\u003Cp data-start=\"475\" data-end=\"792\">Funds originating from government aid programs and\u002For subsidies granted by the Colombian State, as well as disbursements from low-value loans granted by entities supervised by the Financial Superintendence of Colombia, shall not be taken into account for the calculation of the limits set forth herein.\u003C\u002Fp>\u003Ch3>Fourth. Deposit Insurance.\u003C\u002Fh3>\u003Cp>The low-value deposit is covered by the deposit insurance provided by FOGAFIN, which is a mechanism established by the National Government to guarantee depositors the total or partial recovery of their funds, in accordance with the amount established by law. Consequently, upon contracting the low-value deposit, the CLIENT becomes a beneficiary of the deposit insurance, such that, if COOPCENTRAL were subject to forced administrative liquidation, the claim owed by COOPCENTRAL in favor of the CLIENT would be guaranteed by said insurance, since COOPCENTRAL is an entity registered with FOGAFIN.\u003C\u002Fp>\u003Ch3>Fifth. Security Measures.\u003C\u002Fh3>\u003Cp>Depending on the channel through which the CLIENT uses the product (in person or virtually), the following is required for its use:\u003C\u002Fp>\u003Cp>a. Memorize your username and passwords to prevent third parties from accessing this information;\u003C\u002Fp>\u003Cp>b. Carry out your transactions from computers located in trusted places, avoiding, as far as possible, the use of public computers;\u003C\u002Fp>\u003Cp>c. Remember that, through in-person or virtual channels, COOPCENTRAL will never ask you to share usernames, passwords, or private data, which are for the exclusive use of the CLIENT;\u003C\u002Fp>\u003Cp>d. Do not use third parties to carry out your transactions;\u003C\u002Fp>\u003Cp>e. Keep antivirus software on your devices up to date and, if possible, configure security tools such as firewalls, which help prevent the installation of spyware;\u003C\u002Fp>\u003Cp>f. Refrain from opening emails or running programs whose origin is unknown;\u003C\u002Fp>\u003Cp>g. Report, via email to sac@coopcentral.com.co\u003Cbr>or through the customer service phone lines published at www.coopcentral.com.co\u002Fservicioalcliente\u002FNuestroscanales\u002FContactCenter\u003Cbr>, the loss or damage of your debit card or any malfunction of your product or its operating channels;\u003C\u002Fp>\u003Cp>h. Any other measures recommended, updated, and communicated by COOPCENTRAL through its various customer service channels.\u003C\u002Fp>\u003Ch3>Sixth. Access Channels.\u003C\u002Fh3>\u003Cp>The COOPCENTRAL low-value deposit may be operated through the mobile phone number registered at the time of opening, through branch offices, and, in general, through any means and\u002For financial service distribution channels made available and enabled by COOPCENTRAL for this type of product.\u003C\u002Fp>\u003Cp>In accordance with the provisions of Law 1836 of 2017, the free channel enabled to make withdrawals from low-value deposits is the COOPCENTRAL branch office network.\u003C\u002Fp>\u003Ch3>Seventh. Fees.\u003C\u002Fh3>\u003Cp>The fees associated with the services, operations, and\u002For transactions of the low-value deposit are published on the website www.coopcentral.com.co\u003Cbr>and through the Bank’s various information channels. In the event of any changes to the fees, such changes will be communicated at least 45 days prior to their entry into force. Likewise, at the time of carrying out any operation, the applicable fee, if any, will be disclosed.\u003C\u002Fp>\u003Cp>COOPCENTRAL does not offer the payment or accrual of any interest rate on the funds held through the low-value deposit.\u003C\u002Fp>\u003Ch2>Eighth. Characteristics and Restrictions of the Low-Value Deposit.\u003C\u002Fh2>\u003Cp>The CLIENT may, among others:\u003C\u002Fp>\u003Cp>Receive money transfers from a savings account, checking account, or any other COOPCENTRAL product, or from credit institutions defined and communicated by COOPCENTRAL to the CLIENT;\u003C\u002Fp>\u003Cp>Make transfers of funds to COOPCENTRAL accounts or to another low-value deposit;\u003C\u002Fp>\u003Cp>Make cash deposits and\u002For withdrawals through banking correspondents and other channels enabled by COOPCENTRAL for this purpose; and\u003C\u002Fp>\u003Cp>Check the balance.\u003C\u002Fp>\u003Ch3>Ninth. Rights and Obligations of the CLIENT.\u003C\u002Fh3>\u003Cp>The holders of low-value deposits are considered CLIENTS under the terms established by Law 1328 of 2009, to whom the financial consumer protection regime applies, and they shall have the following:\u003C\u002Fp>\u003Cp>Rights:\u003C\u002Fp>\u003Cp>a) To receive products and services that meet standards of security and quality, in accordance with the conditions offered and the obligations assumed.\u003C\u002Fp>\u003Cp>In the low-value deposit, transactions by check, overdrafts, and the issuance of checkbooks are not permitted.\u003C\u002Fp>\u003Cp data-start=\"0\" data-end=\"289\">\u003Cstrong data-start=\"0\" data-end=\"6\">b)\u003C\u002Fstrong> To have access to advertising and transparent, clear, truthful, timely, and verifiable information about the specific characteristics of the product, allowing and facilitating its comparison and understanding in relation to the different products and services offered in the market.\u003C\u002Fp>\u003Cp data-start=\"291\" data-end=\"371\">\u003Cstrong data-start=\"291\" data-end=\"297\">c)\u003C\u002Fstrong> To demand due diligence from COOPCENTRAL in the provision of the service.\u003C\u002Fp>\u003Cp data-start=\"373\" data-end=\"1099\">\u003Cstrong data-start=\"373\" data-end=\"379\">d)\u003C\u002Fstrong> To receive adequate education regarding the different ways to use the product, as well as their rights and obligations, costs, markets, and the type of activity carried out by COOPCENTRAL, and the various protection mechanisms established for the defense of their rights, such as the Bank’s Financial Consumer Service System (Sistema de Atención al Consumidor Financiero – SAC), the Bank’s Financial Consumer Ombudsman, whose decisions are not binding on the entity, and the Financial Superintendence of Colombia. These mechanisms may be consulted through the materials provided to the Financial Consumer via our various customer service channels and which remain updated at \u003Ca target=\"_blank\" rel=\"noopener noreferrer\" href=\"http:\u002F\u002Fwww.coopcentral.com.co\u002Fconsumidorfinanciero\">www.coopcentral.com.co\u002Fconsumidorfinanciero\u003Cspan class=\"ms-0.5 inline-block align-middle leading-none\" aria-hidden=\"true\">\u003Csvg class=\"block h-[0.75em] w-[0.75em] stroke-current stroke-[0.75]\" xmlns=\"http:\u002F\u002Fwww.w3.org\u002F2000\u002Fsvg\" width=\"20\" height=\"20\" aria-hidden=\"true\" data-rtl-flip=\"\">\u003Cuse href=\"\u002Fcdn\u002Fassets\u002Fsprites-core-iteu9kmm.svg#304883\" fill=\"currentColor\">\u003C\u002Fuse>\u003C\u002Fsvg>\u003C\u002Fspan>\u003C\u002Fa>.\u003C\u002Fp>\u003Cp data-start=\"1101\" data-end=\"1312\">\u003Cstrong data-start=\"1101\" data-end=\"1107\">e)\u003C\u002Fstrong> To respectfully submit inquiries, requests, petitions, complaints, or claims to COOPCENTRAL, the Financial Consumer Ombudsman, the Financial Superintendence of Colombia, and self-regulatory organizations.\u003C\u002Fp>\u003Cp data-start=\"1314\" data-end=\"1376\">\u003Cstrong data-start=\"1314\" data-end=\"1320\">f)\u003C\u002Fstrong> Any other rights established by applicable regulations.\u003C\u002Fp>\u003Ch4>\u003Cstrong data-start=\"1383\" data-end=\"1399\">Obligations:\u003C\u002Fstrong>\u003C\u002Fh4>\u003Cp data-start=\"1401\" data-end=\"1591\">\u003Cstrong data-start=\"1401\" data-end=\"1407\">a)\u003C\u002Fstrong> To diligently assign the password(s) for managing the low-value deposit and change them periodically, as well as to keep them in places where they cannot be obtained by third parties.\u003C\u002Fp>\u003Cp data-start=\"1593\" data-end=\"1660\">\u003Cstrong data-start=\"1593\" data-end=\"1599\">b)\u003C\u002Fstrong> To refrain from disclosing the password(s) to third parties.\u003C\u002Fp>\u003Cp data-start=\"1662\" data-end=\"1803\">\u003Cstrong data-start=\"1662\" data-end=\"1668\">c)\u003C\u002Fstrong> To inform COOPCENTRAL, before third parties dispose of the funds deposited in the product, of any failure or security breach detected.\u003C\u002Fp>\u003Cp data-start=\"1805\" data-end=\"1878\">\u003Cstrong data-start=\"1805\" data-end=\"1811\">d)\u003C\u002Fstrong> To provide the information and documentation required by the BANK.\u003C\u002Fp>\u003Cp data-start=\"1880\" data-end=\"2008\" data-is-last-node=\"\" data-is-only-node=\"\">\u003Cstrong data-start=\"1880\" data-end=\"1886\">f)\u003C\u002Fstrong> To reimburse the BANK for any amounts credited to the low-value deposit in an erroneous, irregular, or fraudulent manner.\u003C\u002Fp>\u003Ch2>Tenth. Rights and Obligations of COOPCENTRAL.\u003C\u002Fh2>\u003Ch3>Rights:\u003C\u002Fh3>\u003Cp>a) To receive payment of the costs or fees associated with the use of the product, which are permanently disclosed to the CLIENT through all of the Bank’s communication channels.\u003C\u002Fp>\u003Cp>b) To receive questions, complaints, and claims in a respectful manner, in order to address them in accordance with the procedures established by COOPCENTRAL and communicated through all customer service channels.\u003C\u002Fp>\u003Cp>c) To investigate the origin of funds and request additional requirements when suspicious transactions are identified, in compliance with SARLAFT regulations.\u003C\u002Fp>\u003Ch3>Obligations:\u003C\u002Fh3>\u003Cp>a) To provide services under the conditions informed, offered, or agreed upon, and to apply appropriate standards of security and quality;\u003C\u002Fp>\u003Cp>b) To provide understandable, accurate, sufficient information and transparent, clear, truthful, timely, and up-to-date advertising regarding its products and services;\u003C\u002Fp>\u003Cp>c) To maintain a Financial Consumer Service System (“Sistema de Atención al Consumidor Financiero” – SAC);\u003C\u002Fp>\u003Cp>d) To refrain from engaging in conduct that may result in contractual abuse;\u003C\u002Fp>\u003Cp>e) To refrain from charging fees that were not agreed upon or not previously disclosed to the CLIENT;\u003C\u002Fp>\u003Cp>f) To provide certification of the status and\u002For specific conditions of the product as of a given date, when requested by the CLIENT, in accordance with the established procedure and when COOPCENTRAL is required to do so;\u003C\u002Fp>\u003Cp>g) To address and provide timely responses to petitions, complaints, or claims submitted by the CLIENT, following the applicable procedures;\u003C\u002Fp>\u003Cp>h) To notify the CLIENT of any changes to rates, fees, regulations, channel availability, and, in general, any matter that must be disclosed by regulation and service quality standards, within the timeframes set forth in these regulations and applicable law.\u003C\u002Fp>\u003Ch2>Eleventh. Transaction Information.\u003C\u002Fh2>\u003Cp>COOPCENTRAL will make available to the CLIENT the transaction history of the low-value deposit through any of the channels used by the CLIENT, or when the CLIENT requests it via email, provided that the CLIENT has supplied an email address.\u003C\u002Fp>\u003Ch2>Twelfth. Special Authorizations from the CLIENT.\u003C\u002Fh2>\u003Cp>The CLIENT authorizes COOPCENTRAL to:\u003C\u002Fp>\u003Cp>1) Limit or temporarily or permanently suspend, or terminate the product for any of the following reasons:\u003C\u002Fp>\u003Cp>(i) When any of the obligations of the CLIENT established in these regulations or in the law are breached;\u003C\u002Fp>\u003Cp>(ii) If, at COOPCENTRAL’s discretion, there are doubts or conflicts regarding the origin of the deposited funds;\u003C\u002Fp>\u003Cp>(iii) If the information provided by the CLIENT is false, inaccurate, or incomplete, in whole or in part;\u003C\u002Fp>\u003Cp>(iv) Upon the death of the account holder;\u003C\u002Fp>\u003Cp>(v) If the CLIENT does not update their information at least once (1) per year, when required due to substantial changes in their information;\u003C\u002Fp>\u003Cp>(vi) If the CLIENT’s name appears on binding lists applicable in Colombia, or is related to crimes associated with money laundering and terrorist financing, as set forth in Article 323 of the Colombian Criminal Code or any regulations that amend or replace it;\u003C\u002Fp>\u003Cp>(vii) When there are other objective reasons of a security or commercial nature, or other events which, in COOPCENTRAL’s judgment, may jeopardize the interests of its CLIENTS, third parties, or the BANK itself.\u003C\u002Fp>\u003Cp>Upon the occurrence of any of the events mentioned above, COOPCENTRAL may terminate the contract and, for this purpose, will notify the CLIENT, indicating the reason invoked. If there is a balance in favor of the CLIENT, it must be claimed within one (1) month following the termination, after which any unclaimed amounts will be transferred to the corresponding accounting account for accounts payable, without generating any returns.\u003C\u002Fp>\u003Cp>2) Debit from the low-value deposit:\u003C\u002Fp>\u003Cp>The amounts corresponding to commissions for the services provided, such as the use of channels, collections, deposits, transfers, automatic debits, cash deposits, and other services exclusively associated with the low-value deposit used by the CLIENT. The applicable amounts will be disclosed at the time transactions are carried out, in accordance with the fees established by COOPCENTRAL, which will be permanently updated on COOPCENTRAL’s website www.coopcentral.com.co\u003Cbr>, the app\u002FRed Coopcentral, and\u002For through COOPCENTRAL’s various channels.\u003C\u002Fp>\u003Cp>3) Charge and debit:\u003C\u002Fp>\u003Cp>Commissions, costs, taxes, and expenses to the low-value deposit prior to the execution of transactions. If there are insufficient funds, the CLIENT acknowledges that the transaction cannot be carried out. Likewise, the CLIENT acknowledges that unsuccessful withdrawals may incur a cost if such circumstance is the result of conduct attributable to the CLIENT, such as, but not limited to, insufficient funds, incorrect password, etc. The authorization granted by the CLIENT for debits is limited exclusively to commissions, expenses, costs, credits, and other items exclusively related to the low-value deposit.\u003C\u002Fp>\u003Ch2>Thirteenth. Authorizations for Information Handling.\u003C\u002Fh2>\u003Cp>By contracting this product, the account holder gives prior, express, and informed authorization to COOPCENTRAL to store, consult, process, report, obtain, update, compile, handle, exchange, share, send, modify, use, employ, delete, offer, supply, record, retain, and disclose their financial and personal information, as well as any information derived from the relationship and\u002For transactions entered into with COOPCENTRAL or otherwise obtained, provided that it is for the following purposes:\u003C\u002Fp>\u003Cp>i) To comply with obligations established by law, as well as by foreign and international regulations;\u003C\u002Fp>\u003Cp>ii) For risk analysis; statistical, control, and supervision purposes; surveys; commercial sampling; marketing and marketing tests; establishing contractual relationships; provision of services or other activities that allow the development of COOPCENTRAL’s corporate purpose; and likewise, for the marketing of other products or services derived from commercial alliances. The CLIENT may request at any time, through any channel enabled by COOPCENTRAL for this purpose, that their information not be used for marketing and\u002For promotion of products or services;\u003C\u002Fp>\u003Cp>iii) For the consultation, verification, and updating of the information provided by the CLIENT with both public and private entities;\u003C\u002Fp>\u003Cp>iv) For reporting and delivering information to operators, information centers or databases, and\u002For credit bureaus, and\u002For any other national or foreign entity with the same purposes;\u003C\u002Fp>\u003Cp>v) To transfer or transmit information, nationally or internationally, to third parties necessary for the proper provision of services derived from the contracted product;\u003C\u002Fp>\u003Cp>vi) To delete the data, at the CLIENT’s request, provided that the CLIENT has no outstanding obligations with COOPCENTRAL;\u003C\u002Fp>\u003Cp>vii) For the use of electronic account management mechanisms and with the providers of such mechanisms.\u003C\u002Fp>\u003Ch2>Fourteenth. Term.\u003C\u002Fh2>\u003Cp>The low-value deposit agreement is for an indefinite term. However, either party may terminate it at any time, and the product may also be subject to automatic cancellation. In the event the CLIENT terminates the agreement, the CLIENT must withdraw the entire balance of the low-value deposit. Automatic cancellation of the low-value deposit will occur if it has a zero (0) balance and has had no activity for a period of three (3) consecutive calendar months. If COOPCENTRAL decides to unilaterally terminate the agreement, it will notify the CLIENT via text message or data message to the mobile device or to the email address provided.\u003C\u002Fp>\u003Ch2>Fifteenth. Execution, Modification, and Acceptance of the Regulations.\u003C\u002Fh2>\u003Cp>These Regulations are deemed to be known and accepted by the CLIENT, since the CLIENT acquired the product and was duly informed of their right to request a copy thereof at a branch office or by downloading it directly from the website www.coopcentral.com.co\u003Cbr>. These Regulations may be amended, in which case the CLIENT will be notified at least fifteen (15) business days prior to their entry into force, so that the CLIENT may decide whether to continue the contractual relationship. Notifications will be made via text message and\u002For email.\u003C\u002Fp>","2025-12-22T19:48:57.871Z","2026-03-09T20:10:59.839Z",{"id":101,"documentId":223,"createdAt":224,"updatedAt":225,"publishedAt":9,"locale":9,"region":227,"countrynameES":228,"countrynameEN":228,"order":142,"countrynameLT":229,"flag":448},{"id":231,"documentId":232,"name":233,"alternativeText":9,"caption":9,"width":167,"height":167,"formats":9,"hash":234,"ext":107,"mime":108,"size":235,"url":236,"previewUrl":9,"provider":111,"provider_metadata":9,"folderPath":256,"createdAt":237,"updatedAt":237,"publishedAt":238,"locale":9,"focalPoint":9},{"id":450,"documentId":451,"name":452,"alternativeText":9,"caption":9,"width":9,"height":9,"formats":9,"hash":453,"ext":392,"mime":393,"size":454,"url":455,"previewUrl":9,"provider":111,"provider_metadata":9,"folderPath":396,"createdAt":456,"updatedAt":456,"publishedAt":456,"locale":9,"focalPoint":9},74,"hmg3nukda2o1z2wi2fmlfed3","Reglamento_deposito_de _bajo _monto.pdf","Reglamento_deposito_de_bajo_monto_f6fbbb5c5d",265.06,"\u002Fuploads\u002FReglamento_deposito_de_bajo_monto_f6fbbb5c5d.pdf","2025-09-18T16:01:27.135Z",{"id":458,"Title":459,"description":460,"keywords":9,"canonicalUrl":461,"noindex":16,"nofollow":16,"structuredType":262,"image":462,"seo_site_setting":468,"breadcrumbs":490},312,"Low-Amount Deposit Regulations | BNKA Colombia","Review the low-amount deposit regulations for BNKA in Colombia, including conditions, limits, and rules applicable to this type of account.","https:\u002F\u002Fbnka.com\u002Fen\u002Fterms\u002Fco\u002Flow-value-deposit-regulations",{"id":264,"documentId":265,"name":266,"alternativeText":9,"caption":9,"width":267,"height":268,"formats":463,"hash":303,"ext":271,"mime":274,"size":304,"url":305,"previewUrl":9,"provider":111,"provider_metadata":9,"folderPath":112,"createdAt":306,"updatedAt":306,"publishedAt":307,"locale":9,"focalPoint":9},{"large":464,"small":465,"medium":466,"thumbnail":467},{"ext":271,"url":272,"hash":273,"mime":274,"name":275,"path":9,"size":276,"width":277,"height":278,"sizeInBytes":279},{"ext":271,"url":281,"hash":282,"mime":274,"name":283,"path":9,"size":284,"width":285,"height":286,"sizeInBytes":287},{"ext":271,"url":289,"hash":290,"mime":274,"name":291,"path":9,"size":292,"width":293,"height":294,"sizeInBytes":295},{"ext":271,"url":297,"hash":298,"mime":274,"name":299,"path":9,"size":124,"width":300,"height":301,"sizeInBytes":302},{"id":5,"documentId":309,"createdAt":310,"updatedAt":311,"publishedAt":312,"locale":10,"website":469,"organization":474,"financialServices":484},{"id":5,"siteName":162,"siteUrl":314,"defaultLanguage":315,"alternateLanguages":470},[471,472,473],{"id":5,"language":10,"url":318},{"id":116,"language":315,"url":320},{"id":129,"language":322,"url":323},{"id":5,"name":162,"legalName":162,"url":314,"contactEmail":9,"contactPhone":9,"foundingDate":9,"address":9,"logo":475,"sameAs":479},{"id":326,"documentId":327,"name":328,"alternativeText":9,"caption":9,"width":329,"height":329,"formats":476,"hash":346,"ext":332,"mime":335,"size":347,"url":348,"previewUrl":9,"provider":111,"provider_metadata":9,"folderPath":112,"createdAt":349,"updatedAt":349,"publishedAt":350,"locale":9,"focalPoint":9},{"small":477,"thumbnail":478},{"ext":332,"url":333,"hash":334,"mime":335,"name":336,"path":9,"size":337,"width":285,"height":285,"sizeInBytes":338},{"ext":332,"url":340,"hash":341,"mime":335,"name":342,"path":9,"size":343,"width":344,"height":344,"sizeInBytes":345},[480,481,482,483],{"id":5,"socialNetwork":99},{"id":116,"socialNetwork":117},{"id":129,"socialNetwork":130},{"id":142,"socialNetwork":143},{"id":5,"name":162,"description":357,"url":314,"serviceType":358,"areaServed":485},[486,487,488,489],{"id":5,"name":196,"type":361},{"id":116,"name":228,"type":361},{"id":129,"name":213,"type":361},{"id":142,"name":365,"type":366},[491,493,495],{"id":492,"name":370,"url":318,"position":5},409,{"id":494,"name":373,"url":87,"position":116},410,{"id":496,"name":497,"url":461,"position":129},411,"Low-Amount Deposit Regulations",{"id":499,"documentId":500,"title":501,"slug":502,"content":503,"createdAt":504,"updatedAt":505,"publishedAt":9,"locale":10,"link":9,"type":253,"order":129,"region":506,"pdf":508,"seo":517},208,"r2pbvsit015ibhvhoubser5w","Financial Consumer Ombudsman of Banco Cooperativo COOPCENTRAL","financial-consumer-ombudsman-of-banco-cooperativo-coopcentral","\u003Cp data-start=\"0\" data-end=\"369\">\u003Cstrong data-start=\"0\" data-end=\"14\">Principal:\u003C\u002Fstrong> Dr. Darío Laguado Monsalve.\u003C\u002Fp>\u003Cp data-start=\"0\" data-end=\"369\">\u003Cstrong data-start=\"45\" data-end=\"59\">Alternate:\u003C\u002Fstrong> Dr. Gonzalo Méndez Morales.\u003C\u002Fp>\u003Cp data-start=\"0\" data-end=\"369\">\u003Cstrong data-start=\"90\" data-end=\"102\" data-is-only-node=\"\">Address:\u003C\u002Fstrong> Calle 70A No. 11-83, Bogotá D.C.\u003C\u002Fp>\u003Cp data-start=\"0\" data-end=\"369\">\u003Cstrong data-start=\"138\" data-end=\"155\">Office hours:\u003C\u002Fstrong> 9:00 AM to 4:00 PM (continuous shift), Monday to Friday.\u003C\u002Fp>\u003Cp data-start=\"0\" data-end=\"369\">\u003Cstrong data-start=\"215\" data-end=\"233\">Phone numbers:\u003C\u002Fstrong> (601) 597 0412 – (601) 373 6697 – 320 398 1187.\u003C\u002Fp>\u003Cp data-start=\"0\" data-end=\"369\">\u003Cstrong data-start=\"284\" data-end=\"296\">Website:\u003C\u002Fstrong> \u003Ca class=\"decorated-link\" data-start=\"297\" data-end=\"320\" rel=\"noopener\" target=\"_new\">\u003Ca target=\"_blank\" rel=\"noopener noreferrer\" href=\"http:\u002F\u002Fwww.defensorialg.com.co\">www.defensorialg.com.co\u003C\u002Fa>\u003C\u002Fa>\u003C\u002Fp>\u003Cp data-start=\"0\" data-end=\"369\">\u003Ca class=\"decorated-link\" data-start=\"297\" data-end=\"320\" rel=\"noopener\" target=\"_new\">\u003Ca target=\"_blank\" rel=\"noopener noreferrer\" href=\"http:\u002F\u002Fwww.defensorialg.com.co\">\u003Cspan class=\"ms-0.5 inline-block align-middle leading-none\" aria-hidden=\"true\">\u003Csvg class=\"block h-[0.75em] w-[0.75em] stroke-current stroke-[0.75]\" xmlns=\"http:\u002F\u002Fwww.w3.org\u002F2000\u002Fsvg\" width=\"20\" height=\"20\" aria-hidden=\"true\" data-rtl-flip=\"\">\u003Cuse href=\"\u002Fcdn\u002Fassets\u002Fsprites-core-iteu9kmm.svg#304883\" fill=\"currentColor\">\u003C\u002Fuse>\u003C\u002Fsvg>\u003C\u002Fspan>\u003C\u002Fa>\u003C\u002Fa>\u003Cstrong data-start=\"323\" data-end=\"333\">Email:\u003C\u002Fstrong> \u003Ca class=\"decorated-link cursor-pointer\" data-start=\"334\" data-end=\"367\" rel=\"noopener\">reclamaciones@defensorialg.com.co\u003Cspan class=\"ms-0.5 inline-block align-middle leading-none\" aria-hidden=\"true\">\u003Csvg class=\"block h-[0.75em] w-[0.75em] stroke-current stroke-[0.75]\" xmlns=\"http:\u002F\u002Fwww.w3.org\u002F2000\u002Fsvg\" width=\"20\" height=\"20\" aria-hidden=\"true\" data-rtl-flip=\"\">\u003Cuse href=\"\u002Fcdn\u002Fassets\u002Fsprites-core-iteu9kmm.svg#304883\" fill=\"currentColor\">\u003C\u002Fuse>\u003C\u002Fsvg>\u003C\u002Fspan>\u003C\u002Fa>\u003C\u002Fp>\u003Ch2 data-start=\"376\" data-end=\"440\">\u003Cstrong data-start=\"379\" data-end=\"440\">BANCO COOPERATIVO COOPCENTRAL – CUSTOMER SERVICE CHANNELS\u003C\u002Fstrong>\u003C\u002Fh2>\u003Cp data-start=\"442\" data-end=\"558\">Banco Cooperativo Coopcentral’s customer service channels for inquiries, complaints, claims, and\u002For suggestions are:\u003C\u002Fp>\u003Cp data-start=\"560\" data-end=\"646\" data-is-last-node=\"\" data-is-only-node=\"\">\u003Cstrong data-start=\"560\" data-end=\"570\">Email:\u003C\u002Fstrong> \u003Ca class=\"decorated-link cursor-pointer\" data-start=\"571\" data-end=\"593\" rel=\"noopener\" href=\"mailto:sac@coopcentral.com.co\">sac@coopcentral.com.co\u003C\u002Fa>\u003C\u002Fp>\u003Cp data-start=\"560\" data-end=\"646\" data-is-last-node=\"\" data-is-only-node=\"\">\u003Ca class=\"decorated-link cursor-pointer\" data-start=\"571\" data-end=\"593\" rel=\"noopener\">\u003Cspan class=\"ms-0.5 inline-block align-middle leading-none\" aria-hidden=\"true\">\u003Csvg class=\"block h-[0.75em] w-[0.75em] stroke-current stroke-[0.75]\" xmlns=\"http:\u002F\u002Fwww.w3.org\u002F2000\u002Fsvg\" width=\"20\" height=\"20\" aria-hidden=\"true\" data-rtl-flip=\"\">\u003Cuse href=\"\u002Fcdn\u002Fassets\u002Fsprites-core-iteu9kmm.svg#304883\" fill=\"currentColor\">\u003C\u002Fuse>\u003C\u002Fsvg>\u003C\u002Fspan>\u003C\u002Fa>\u003Cstrong data-start=\"596\" data-end=\"604\">PBX:\u003C\u002Fstrong> (601) 743 1088\u003C\u002Fp>\u003Cp data-start=\"560\" data-end=\"646\" data-is-last-node=\"\" data-is-only-node=\"\">\u003Cstrong data-start=\"622\" data-end=\"633\">Mobile:\u003C\u002Fstrong> 323 254 0456\u003C\u002Fp>","2025-12-22T19:54:45.951Z","2026-03-09T20:05:42.154Z",{"id":101,"documentId":223,"createdAt":224,"updatedAt":225,"publishedAt":9,"locale":9,"region":227,"countrynameES":228,"countrynameEN":228,"order":142,"countrynameLT":229,"flag":507},{"id":231,"documentId":232,"name":233,"alternativeText":9,"caption":9,"width":167,"height":167,"formats":9,"hash":234,"ext":107,"mime":108,"size":235,"url":236,"previewUrl":9,"provider":111,"provider_metadata":9,"folderPath":256,"createdAt":237,"updatedAt":237,"publishedAt":238,"locale":9,"focalPoint":9},{"id":509,"documentId":510,"name":511,"alternativeText":9,"caption":9,"width":9,"height":9,"formats":9,"hash":512,"ext":392,"mime":393,"size":513,"url":514,"previewUrl":9,"provider":111,"provider_metadata":9,"folderPath":396,"createdAt":515,"updatedAt":515,"publishedAt":516,"locale":9,"focalPoint":9},75,"r1zhmc7giptwpb9zlx4u406d","Defensor_consumidor_financiero_canales_atencion_coopcentral.pdf","Defensor_consumidor_financiero_canales_atencion_coopcentral_6097d6dd68",100.48,"\u002Fuploads\u002FDefensor_consumidor_financiero_canales_atencion_coopcentral_6097d6dd68.pdf","2025-09-18T16:01:52.024Z","2025-09-18T16:01:52.025Z",{"id":518,"Title":519,"description":520,"keywords":9,"canonicalUrl":521,"noindex":16,"nofollow":16,"structuredType":262,"image":522,"seo_site_setting":528,"breadcrumbs":550},306,"Financial Consumer Ombudsman | Banco Coopcentral Colombia","Learn about the Financial Consumer Ombudsman of Banco Cooperativo Coopcentral in Colombia and the available channels for handling complaints and claims.","https:\u002F\u002Fbnka.com\u002Fen\u002Fterms\u002Fco\u002Ffinancial-consumer-ombudsman-of-banco-cooperativo-coopcentral",{"id":264,"documentId":265,"name":266,"alternativeText":9,"caption":9,"width":267,"height":268,"formats":523,"hash":303,"ext":271,"mime":274,"size":304,"url":305,"previewUrl":9,"provider":111,"provider_metadata":9,"folderPath":112,"createdAt":306,"updatedAt":306,"publishedAt":307,"locale":9,"focalPoint":9},{"large":524,"small":525,"medium":526,"thumbnail":527},{"ext":271,"url":272,"hash":273,"mime":274,"name":275,"path":9,"size":276,"width":277,"height":278,"sizeInBytes":279},{"ext":271,"url":281,"hash":282,"mime":274,"name":283,"path":9,"size":284,"width":285,"height":286,"sizeInBytes":287},{"ext":271,"url":289,"hash":290,"mime":274,"name":291,"path":9,"size":292,"width":293,"height":294,"sizeInBytes":295},{"ext":271,"url":297,"hash":298,"mime":274,"name":299,"path":9,"size":124,"width":300,"height":301,"sizeInBytes":302},{"id":5,"documentId":309,"createdAt":310,"updatedAt":311,"publishedAt":312,"locale":10,"website":529,"organization":534,"financialServices":544},{"id":5,"siteName":162,"siteUrl":314,"defaultLanguage":315,"alternateLanguages":530},[531,532,533],{"id":5,"language":10,"url":318},{"id":116,"language":315,"url":320},{"id":129,"language":322,"url":323},{"id":5,"name":162,"legalName":162,"url":314,"contactEmail":9,"contactPhone":9,"foundingDate":9,"address":9,"logo":535,"sameAs":539},{"id":326,"documentId":327,"name":328,"alternativeText":9,"caption":9,"width":329,"height":329,"formats":536,"hash":346,"ext":332,"mime":335,"size":347,"url":348,"previewUrl":9,"provider":111,"provider_metadata":9,"folderPath":112,"createdAt":349,"updatedAt":349,"publishedAt":350,"locale":9,"focalPoint":9},{"small":537,"thumbnail":538},{"ext":332,"url":333,"hash":334,"mime":335,"name":336,"path":9,"size":337,"width":285,"height":285,"sizeInBytes":338},{"ext":332,"url":340,"hash":341,"mime":335,"name":342,"path":9,"size":343,"width":344,"height":344,"sizeInBytes":345},[540,541,542,543],{"id":5,"socialNetwork":99},{"id":116,"socialNetwork":117},{"id":129,"socialNetwork":130},{"id":142,"socialNetwork":143},{"id":5,"name":162,"description":357,"url":314,"serviceType":358,"areaServed":545},[546,547,548,549],{"id":5,"name":196,"type":361},{"id":116,"name":228,"type":361},{"id":129,"name":213,"type":361},{"id":142,"name":365,"type":366},[551,553,555],{"id":552,"name":370,"url":318,"position":5},391,{"id":554,"name":373,"url":87,"position":116},392,{"id":556,"name":557,"url":521,"position":129},393,"Financial Consumer Ombudsman",{}]